Is your business on social media yet?
Social media is the easiest way to reach your existing customers, while finding business at the same time. According to Forbes, “driven in no small part by the pandemic, Americans spent more than an average 1,300 hours on social media,” last year. Continuing, “Facebook led the way, where Americans spent an average 58 minutes a day on the app – or 325 hours a year.” Social media is how people communicate, pass time, and get information. If your business isn’t yet on social media, or if you aren’t posting regularly, then you are missing out on the ability to communicate directly to your clientele, and passing up an opportunity to promote your business efficiently.
1) Communicate directly to your customers
Social media gives you the ability to communicate directly to your customers. You can describe your business as you wish, and showcase your work the way that you want. Since posting doesn’t cost you anything, you can speak directly to your clientele whenever you want. Promote sales, use Stories to show how your business works. Go live to give a walkthrough in your retail store, or write a long post on Facebook thanking your customers for their business on a holiday. Social media gives you the flexibility to keep in communication with your audience, which helps keep your business in mind during purchase decisions.
2) Promote specific campaigns
Do you run sales seasonally, or do you need to promote an in-store event with a live musical performance? Do you have a book launch coming up, or throwing a customer appreciation night? You can use social media to promote time specific campaigns, like events or sales and keep customers up to date with special offerings from your business. Use Facebook Events to inform and remind customers of an event or date, and use Instagram to promote and inform potential attendees of the event as well. Social media helps you reach your customers to promote whatever you’re planning.
3) Reach a local audience
Social media is global, but you can also use it to reach a local audience. Use hashtags of your town, surrounding area, local publications, local businesses, your state, county, etc. and you’ll start to reach a local community of businesses, organizations and potential customers. Comment on content within these hashtags that you like or are in a similar industry as yours, or even begin to collaborate with other local businesses. Once you start to get more engaged with your local social media, you will begin to algorithmically surface in the feeds of other media users local to your business.
4) Automate ads
You can also automate your marketing with social media advertising. Find a targeted local audience of potential customers, or promote an online store to a much wider audience. Social media ads help you reach new and existing customers directly in their newsfeeds. You can target your ads by interest, location, or behavior, and the available tools are very effective and cost efficient.
5) Gain credibility in your field
The more you post about your field, if customers and other people on social media respond positively to the content, you’ll gain credibility in your field, as your posting will show that you know what you’re doing and are good at what you do. If you’re an artist and you post daily about your work and process, you’ll showcase that you’re an experienced artist. If you have a specialty retail store and post credible information about your wares, people who visit your profile will pick up on that.
Social media is the best way to reach your customers and find new business, as it’s free to post, and most people are on at least one social media platform. If your business isn’t on social media yet, you really should be, as it will likely only become more a part of how people engage with commerce. You don’t need to get on every platform immediately, and create new profiles on every new platform, but finding one or two platforms that you’re comfortable posting on will go a long way towards establishing an identity for your business online.
